The Air Georgian extended ground delay program requires an aircraft to return to the gate, or to a remote parking position away from the gate, before it spends four (4) hours on the tarmac unless:
a) the Captain determines there is a safety or security risk to deplaning passengers, such as a weather event or an ATC or government directive; or
b) ATC advises the Captain that a return to gate, or allowing passengers to deplane at a location other than the gate, would significantly disrupt airport operations.
In the event of an extended ground delay, Air Georgian will make every effort possible for the comfort and safety of our passengers by:
a) making announcements regarding the flight status at least every 15 minutes;
b) allowing passengers to use cell phones and laptop computers and move freely about the cabin, in accordance with safety guidelines and applicable laws;
c) providing passengers with adequate food and portable water no later than two (2) hours after the aircraft is off the gate or has landed at their destination (including diversions) if the aircraft remains on the tarmac, unless the Captain determines that safety or security considerations preclude such service;
d) making every reasonable effort to ensure the aircraft is properly serviced and appropriately provisioned;
e) monitoring passenger and cabin conditions, and notifying SOCC to change the course of action when necessary. This will include the provision of any needed medical attention; and
f) ensuring all lavatory facilities remain operable and are available for use while the aircraft remains on the tarmac.